Terms of Service
Last updated: 1 November 2026
Who we are
SignalStory (“SignalStory”, “we”, “us”) operates this service. By creating an account or paying for a file you agree to these Terms and to our Privacy Policy and Refund Policy.
What the service does
SignalStory Transcribe turns interview audio into English transcripts and analysis. SignalStory Montage lets you search your interviews and export video montages. It is a research aid. It is not legal, financial or professional advice.
Your account
- You must be 18 or older, or be acting for a business.
- Give us accurate details and keep your login secure. You're responsible for what happens under your account.
- Your interviews, transcripts and exports are private to your account.
Price and payment
The price per minute of audio is shown on the product's pricing section and in your quote, and every started minute counts. You see the exact quote before you pay. Payment is processed by Razorpay (UPI or card), in Indian rupees, and processing starts only after payment. Any dollar amount shown is only a guide.
Delivery
A transcript is usually ready within a few minutes of payment, but timing depends on the length and quality of the audio and is not guaranteed. If a step is interrupted we resume it automatically without charging you again.
Refunds
All sales are final once a transcript is delivered, except in the cases set out in our Refund Policy.
Using your transcript
You may use your transcripts and montages for your own business and share them with your team and clients.
What you may upload
Only recordings you have the right to use, where every person who can be heard has agreed to the recording being processed as described in our Privacy Policy. Do not upload anything unlawful, or anything that infringes someone else's rights.
How long your files are kept
Your audio is deleted 7 days after upload, and your transcripts and everything made from them 15 days after upload. Files you upload but do not pay for are deleted after one day. You can also remove an interview yourself at any time from its menu. Please download what you need before then. Your payment record stays. We cannot recreate deleted files without a new upload.
Acceptable use
Don't misuse SignalStory: no harassing individuals, no automated scraping of our service, and no uploading of content that is unlawful. We may suspend accounts that do.
AI and accuracy
Transcripts, translations and analysis are AI-assisted and may contain errors, especially with names, numbers, noisy audio, and mixed or code-switched languages. Check important findings against the recording before you rely on them for a decision.
Liability
To the extent the law allows, we provide the service “as is”, we are not liable for indirect or consequential loss, and our total liability for any file is limited to the amount you paid for it. Nothing here limits rights you have under Indian consumer law.
Governing law
These Terms are governed by the laws of India. Courts in India have jurisdiction, subject to any consumer rights you have to sue elsewhere.
Changes and contact
We may update these Terms and will change the date above. Questions: support@signalstory.co.in.