Refunds

Last updated: 1 November 2026

All sales are final once your transcript has been delivered. Each file is processed by AI services as soon as you pay, and that cost is incurred straight away, so it can't be taken back after delivery. You see the exact price before you pay, and you are not charged for a file until you do.

When we do refund

• System failure. We couldn't deliver a complete transcript because of a fault on our side that can't be fixed in a reasonable time.
• Double charge. You were charged more than once for the same file.

Write to support@signalstory.co.in with the email address on your account and the file name. Approved refunds go back to your original payment method and usually appear within 5 to 7 working days.