Privacy Policy
Last updated: 1 November 2026
Who is responsible
SignalStory is responsible for your personal data. Contact: privacy@signalstory.co.in.
What we collect
- Account: your name, email address and a scrambled (hashed) version of your password. We never store your password itself.
- Your content: the audio files you upload, and the transcripts, translations, themes, search results and exports made from them. These can include what the people in your interviews said, and their voices.
- Payments: Razorpay handles your UPI or card details. We keep only the order and payment IDs, the amount and the status. We never see or store card or UPI details.
- Support messages you send us, and basic technical logs (such as IP address and browser) kept for security.
- Cookies: one essential sign-in cookie. We use no advertising or tracking cookies.
Why we use it
To create your account, process your files, take payment, deliver your results, answer support requests, prevent misuse and meet legal and tax duties. We do not sell your personal data and we do not use your interviews to advertise.
Who we share it with
- Speech-recognition, translation and AI language providers: your audio and the text of your transcripts are sent to them to produce your results. They process it only to provide their service to us.
- Razorpay (payments).
- Our hosting provider (our servers).
- Authorities, if the law requires it.
Some of these providers may process data outside India. You should only upload interviews where the people in them have agreed to their recording being processed in this way.
How long we keep it
- Audio is deleted 7 days after upload.
- Transcripts and everything made from them are deleted 15 days after upload.
- You can delete an interview yourself at any time from its menu; its audio, transcripts and everything made from them are then erased (backups follow within 7 days, below).
- Files you upload but do not pay for are deleted after one day.
- Your account details are kept while your account is open.
- Payment and invoice records are kept for as long as tax law requires.
- Server backups are rotated and deleted within 7 days.
Your rights
You can ask us to show you the data we hold about you, correct it, or erase your account and data, and you can withdraw consent at any time. Email privacy@signalstory.co.in. We aim to reply within 30 days. If you are unhappy with our reply, you may complain to the Data Protection Board of India.
Security
The site uses HTTPS, passwords are hashed, access to admin tools is restricted, and your files are visible only to the account that uploaded them.
Children
SignalStory is not for people under 18.
Changes
We may update this policy and will change the date above.